CricketGameMasters

Cancellation & Refund Guidelines

At CricketGameMasters, we strive to provide an optimal and enjoyable experience for all our users. However, we understand that there may be instances where you wish to cancel your contest entry or request a refund. This policy explains the conditions under which cancellations and refunds will be processed.

1. User-Initiated Contest Cancellations

Before the Contest Begins:

  • If you wish to cancel your contest entry before it starts, you can follow the cancellation procedure available on the contest details page.
  • Once successfully canceled, the entry fee will be credited back to your CricketGameMasters account balance.

After the Contest Begins:

  • Once a contest has started, cancellations are not allowed. Entry fees are non-refundable, as the contest relies on real-life player performances.

2. CricketGameMasters-Initiated Contest Cancellations

  • Insufficient Participants: If a contest does not meet the required number of participants, CricketGameMasters reserves the right to cancel the contest. In such cases, the entry fee will be refunded to the participants' account balances.
  • Technical Issues: In the event of technical disruptions, such as server failures or unforeseen circumstances that hinder the fair conduct of the contest, it may be canceled. A refund will be provided to all impacted participants, and notifications will be sent.
  • Rule Violations: If a contest is canceled due to a violation of our platform’s Fair Play Policy or other applicable rules, participants involved in the violation may not receive a refund.

3. Refund Policy

Scenarios Where Refunds Are Provided:

  • Cancellation of a contest by CricketGameMasters.
  • User cancellation before the contest starts.
  • Refunds due to billing or payment errors.

Refund Process:

  • Refunds will be processed to your CricketGameMasters account balance, which can be used for future contests or withdrawn following our withdrawal procedures.

Non-Refundable Situations:

  • Disqualification of a user due to rule breaches.
  • Losses incurred from game outcomes based on real-life player performance.
  • Requests for refunds after the contest has started or ended.

4. Account Balance Withdrawals

  • Withdrawal Process: Users may request to withdraw their account balance at any time, subject to the minimum withdrawal amount. The withdrawal will be processed to the linked payment method.
  • Withdrawal Processing Time: Typically, withdrawals are processed within 3-5 business days, though this may vary depending on your chosen payment provider.
  • Withdrawal Fees: A small fee may be applied for withdrawals. Any applicable fees will be shown during the withdrawal process.

5. How to Request a Refund or Cancel a Contest Entry

  • Contacting Support: To initiate a refund or cancel your contest entry, please contact our support team via email at [email protected]. Be sure to include your account details, contest information, and the reason for your request.
  • Response Time: Our support team will review your request and respond within 24-48 hours. Further details may be requested to complete the cancellation or refund process.

6. Updates to This Policy

CricketGameMasters reserves the right to update this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and users are encouraged to check the policy periodically. Continued use of the platform after any updates signifies acceptance of the modified terms.

7. Contact Us

If you have any questions or concerns about this policy, feel free to reach out to us at [email protected].